This policy explains who we are, how and why we collect, store, use and share personal information, your privacy rights in relation to your personal information and on how to contact us in the event you have a complaint.
This policy was updated on the 20th January 2022.
Kingstown Associates Limited (Company No. 06742414), trading as Healthy Living Direct, Fashion Friendly, Garden Ability, Housewares Direct, All the Very Best, Affordable Choices and Craft and Hobby, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation, and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
Information collected by us
Like many retailers, we collect the following personal information when you provide it to us:
We use your personal information to:
There are some circumstances where we may share your personal data including name, address and email address with others. We do this when it is necessary to fulfil our legitimate interests of upholding customer service and better understanding of our customer base, by keeping customers informed of offers and promotions that we believe our customers may be interested in.
On this basis, your personal information may be shared with:
We may also share postal data using Legitimate Interest as our legal basis for processing (i.e., name & address only) with other trusted organisations in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, home interiors, UK charities and financial services (i.e., planning for your future). If data is shared it is done so on a one time only basis and the company or organisation are not entitled to store your data for further use unless you engage with them.
We will share personal information with law enforcement or other authorities if required by applicable law.
The provision of your name, address, delivery address and how you pay for goods payment is required from you to enable us to fulfil any orders you place with us and manage our database. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include:
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
If you would like to unsubscribe from any email communications from us you can also click on the ‘unsubscribe’ button at the bottom of the email. It may take up to 7 days for this to take place.
Your personal information is stored securely on UK servers. We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you wish to opt out from receiving email, telephone and postal communications from us or if you do not want us to share your Personal Data with any of our trusted partners then please use one of the methods listed below. You may choose to opt out at any time at your choosing and you can equally choose to change your mind and opt back in on any one of the preferences we present to you.
However, please understand that if you do object, then this may affect our ability to offer you the best possible experience when you shop with us. You can update your preferences via one of the following:
Should you wish to correct any information or preference we currently have for you then you can use any of the relevant procedures as listed above to update us with your information or preferences at any time.
We hope that we can resolve any query or concern you raise about our use of your information. If you wish to contact us please send an email to firstname.lastname@example.org, write to Data Controller, Healthy Living Direct, Wadsworth Road, Kelleythorpe Industrial Estate, Driffield, YO25 9DJ or call 01377 249889.
If you feel your complaint has not been dealt with satisfactorily, the supervisory authority for data protection in the UK is the Information Commissioner’s Office (ICO) which you can contact on 0303 123 1113 or via their website at ico.org.uk.
This privacy notice was published on 24/05/2018 and last updated on 20/01/2022.
We may change this privacy notice from time to time, when we do, we will inform by replacing the notice on our website.
Please contact us if you have any questions about this privacy notice or the information, we hold about you.
If you wish to contact us please send an email to email@example.com, write to Data Controller, Healthy Living Direct, Wadsworth Road, Kelleythorpe Industrial Estate, Driffield, YO25 9DJ or call 01377 249889.
As a retailer, we are fortunate to have loyal customers who purchase our products over many years. To serve our customers in the best possible manner and to continue to inform them about new products and services we have decided to retain customer data for 10 years after the last purchase date.
If you would like this notice in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).
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